Coronavirus (COVID-19) – updates and information

Children First would like to acknowledge the significant impact the coronavirus (COVID-19) is having on our children, families, employees, communities and individuals. Our thoughts go out to those who have been directly impacted by this crisis.

At Children First, the health and safety of our clients, families and employees are our most important priority. We also recognise the importance of being open for business to support our family’s needs, and we are currently recognised as an essential service with expert medical advice to remain open.

Given the rapidly changing nature of COVID-19 in Australia, we continue to monitor the situation closely and provide you with updates on this page if circumstances change.

Steps we are taking

The health of our children, families and employees is what’s most important. We are taking extra measures in prioritising the health and wellbeing of children, families and employees to allow us to continue to operate in a safe way. The following protocols are being implemented and followed:

  • Having hand sanitiser available at all reception areas with the requirement for all persons entering the centres to use them upon entry and exit.
  • All common areas are frequently and thoroughly cleaned with special attention to high touch-point areas, such as door handles, switches, counters etc.
  • All toys, equipment and resources are frequently and thoroughly cleaned.
  • Resources or equipment that cannot be cleaned effectively will not be used during this time, such as playdough.
  • All employees are regularly and thoroughly cleaning hands following the recommended hand washing protocol (at least 20 seconds with soap and water and/or sanitiser).
  • All planned events have been cancelled (Harmony Day & Easter Celebrations).
  • All children’s rooms are well-ventilated, and children are encouraged to play outside as much as possible.
  • Ensuring that we are complying with all instructions from relevant NSW & Commonwealth Health agencies.

What you can do

The Department of Health has advised that people should practice good hygiene to prevent the spread of COVID-19. We recommend that:

  • You and your child wash your hands regularly and thoroughly.
  • Sneeze into your elbow or a tissue, disposing of the tissue straight away and then washing your hands.
  • You keep your child at home if they are unwell or show symptoms of illness.
  • You and your child stay at home if you have travelled internationally recently, in line with the mandatory 14-day self-isolation period that is now in place.

If you or your child is diagnosed with the COVID-19, please notify your centre manager immediately. This will allow us to implement the appropriate strategies to notify other families, services and the public health unit.

Out of pocket or gap fee

  • Out of pocket or gap fee for childcare will be waived from 23 March 2020 onwards until the end of 2019-2020 financial year.

Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)

  • For the 2019-2020 financial year, families are entitled to 62 allowable absences on CCS and ACCS, rather than the standard 42 allowable absence days.
  • From 6 April 2020, Early Childhood Education and Care Relief Package payments will be in lieu of CCS and ACCS. CCS and ACCS will not apply during this time.

Prioritisation of enrolment

  • Children of essential workers, and vulnerable and disadvantaged children will be prioritised for enrolment and care.
  • Families of previously enrolled children are also prioritised.

Withdrawing your child

If for any reason you would like to withdraw your child from our centres, kindly note that:

  • You will need to provide two weeks’ notice
  • We are unable to hold positions and will not be able to guarantee you the same positions should you wish to re-enrol in the future.


Our centre managers are ready to answer any questions you may have during this period.

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Children First acknowledges the traditional custodians and their continued connections to Country and culture throughout Australia.
We pay our respect to these diverse communities and to Elders both past and present.

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